Client care
Clear timing, careful packing and a straightforward 30-day return window.
01 / Dispatch
Orders are normally prepared within one to three business days. During launches, holidays or unusually busy periods, processing can take longer; any material delay will be communicated by email.
When the parcel leaves the studio, the shipping confirmation includes the carrier and tracking information where that service is available.
02 / Delivery
Available delivery methods, estimated transit times and final shipping charges are shown at checkout for the destination entered. Delivery estimates begin after dispatch and are not guaranteed carrier deadlines.
International orders may be subject to local duties, taxes or import charges. Unless checkout states otherwise, these charges are the responsibility of the recipient.
03 / Returns
A return may be requested within 30 days of delivery. Items must be unworn, unwashed, free from scent or marks, and returned with all original tags and packaging.
Email client care before sending anything back. We will confirm the return address and instructions. Return shipping charges are not refundable unless an item is faulty or the wrong item was sent.
04 / Refunds
Returns are inspected before approval. Once accepted, the refund is issued to the original payment method. Your bank or payment provider may need additional time to post the credit.
If an item arrives damaged or incorrect, photograph the item and packaging and contact us promptly so we can put it right.
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