Orders & delivery
Include your order number and the email used at checkout so we can help quickly.
Get order helpSOLENNE CLIENT CARE
How can we help?
Questions about fit, an order or finding the right piece? Our studio team replies within two business days.
Email client care
What happens next
- Send the detailsAdd your order number, product name or the context we need.
- We review your noteA member of client care checks the order and product information.
- You receive a clear next stepWe reply with an answer, return guidance or a styling recommendation.
Before you write
Frequently asked questions.
How do I choose my size?
Use your usual size as a starting point. If you are between sizes or prefer a closer or looser fit, email the product name and your fit preference for individual guidance.
Can I change or cancel an order?
Contact us as soon as possible. We can update an order only before it enters packing; once dispatched, the standard return process applies.
Where is my tracking link?
Tracking is emailed when the parcel leaves the studio. Check your spam folder, then contact us with your order number if it has not arrived.
How long do I have to return an item?
You may request a return within 30 days of delivery. Items must be unworn, unwashed and returned with their original tags.